Features — Omnichannel Inbox, AI Agent & Help Centre

Shared inbox

One queue, one history, one place to look

Unified conversation queue

Every channel lands in the same inbox. Filter by status, channel, assignee, tag or SLA risk, and save the filters you use daily as views.

Assignment and teams

Route to a person or a team. Round-robin, load balancing, or manual pick-up. Reassign mid-conversation without losing context.

Notes, mentions and tags

Internal notes your customer never sees. @mention a colleague to pull them in. Tag conversations to see what your customers actually struggle with.

SLA and business hours

Set first-response and resolution targets per plan or per customer. Conversations escalate automatically before you breach.

Automations

If-this-then-that rules on every conversation event. Auto-assign by keyword, auto-close stale threads, notify a channel when a VIP writes in.

CSAT surveys

Ask for a rating after resolution. See scores by agent, channel and tag, and read every comment in one list.

AI agent

Trained on what you already published

Anything the AI does is marked in mint across the product, so your team can always tell a machine reply from a human one.

Crawl and learn

Give it your domain. It crawls your pages, help centre, PDFs and past resolved conversations, then indexes them. Re-index whenever you want with one click.

Answer or hand over

It replies when confident and cites its source. When it is not, it hands the conversation to a human with a summary of what was already asked.

Reply suggestions

Prefer a human in the loop? The AI drafts, your agent edits and sends. Every accepted draft makes the next one better.

Ask across your history

Search past conversations in plain language. "How did we handle refund disputes last quarter?" returns threads, not keywords.

Multi-lingual by default

Detects the language your customer wrote in and answers in it. Your agents keep working in the language they prefer.

Guardrails you set

Edit the base prompt, restrict topics, force escalation on billing or legal questions, and cap spend per month.

Help centre

Answer it once, publicly, and stop answering it

A branded knowledge base on your own domain with SSL included. Customers search it, the AI answers from it, and your agents insert articles into replies without leaving the conversation.

Custom domain with an auto-provisioned certificate
Multiple portals if you run more than one brand
Categories, article versioning and draft previews
See which articles deflect tickets and which get ignored

help.yourstore.com

How can we help?

Search 68 articles…

Shipping & delivery14

Returns & refunds11

Payments9

Account & orders21

Platform

Built for people who read the docs

REST API and webhooks

Every action in the dashboard is available over the API. Subscribe to conversation events and push them wherever you need.

Reporting and exports

First response, resolution time, deflection rate, agent load and CSAT — sliced by channel, tag or person. CSV export on every report.

iOS and Android apps

The full inbox on mobile, with push when a conversation is assigned to you or an SLA is close to breaching.

Self-host or managed

Run it on your own infrastructure, or let AccuWeb run it on dedicated hardware in the region your data needs to stay in.

Security and access

Role-based permissions, audit log, two-factor authentication, and SSO on the Scale plan.

Migration help

Moving from Zendesk, Freshdesk, Intercom or Chatwoot? We import your contacts, conversation history and help centre articles for you.

Roadmap, not yet shipped: voice channel, WhatsApp broadcast campaigns, and a Slack-native agent view.

Your inbox is already full. Start with the free plan.

Connect one channel, point AltiDesk at your website, and watch it answer. No card, no sales call, live in under an hour.

Create your workspace Talk to our teamFree forever · unlimited seats · no card

A complete support desk, not a chat widget with extras bolted on