ProductFeaturesPricingContact
From the team behind AccuWebHosting

Free live chat software. Every channel, one inbox.

AltiDesk pulls WhatsApp, Instagram, email and live chat into a single shared inbox — then puts an AI agent in front of it that already knows your site, your policies and your product catalogue.

Start freeBook a 20-min walkthrough
Free plan · no card · your data stays on AccuWeb infrastructure
app.altidesk.io / inbox
Unassigned · 6
Meera Shah2m
Where is my order #4821?
@thelinenco9m
Do you ship to Dubai?
rob@northfield…21m
Invoice for March, please
Visitor · Pune34m
Is the SSL included?
@dev_arun1h
API rate limit question
MS
Meera Shah
WhatsApp · +91 98••• ••210 · 3 past orders
WhatsApp
Hi, where is my order #4821? It was supposed to arrive Tuesday.
◆ AltiDesk AI · 1.2sOrder #4821 left our Ahmedabad warehouse on Monday and is out for delivery today with BlueDart, tracking 7734••21. Would you like the live link?
Yes please. Also can I change the delivery address?
Address change · handed to Kailash A.
Kailash · SupportI can do that for you now, Meera — what is the new address?

Connects to the channels your customers already use

WhatsApp BusinessInstagram DMEmailTelegramLive chat widgetShopifyFacebook Messenger
The shared inbox

Stop switching between five apps to answer one customer

Every conversation lands in the same queue, with the customer's full history attached — past orders, previous tickets, which page they were on when they asked. Assign it, tag it, resolve it, and move on.

  • Assign conversations to people or teams, with round-robin if you want it
  • Private notes and @mentions so your team talks without the customer seeing
  • Saved replies, keyboard shortcuts and bulk actions for the repetitive stuff
  • Full history follows the customer across every channel they use
conversation · #4821
Assigned · KailashPriority · HighTag · shipping
Private note · not visible to customer
@jayraj she's a repeat buyer, 3 orders this quarter. Approving the address change without a fee.
Customer since
Mar 2024
Lifetime value
₹42,300
AI agentTrained 4 minutes ago
Sources it learned from
✓yourstore.com412 pages
✓Help centre articles68 docs
✓Shopify catalogue1,240 SKUs
✓Past resolved conversations3,806 threads
Resolved without a human
62%
Median first reply
1.4s

Illustrative figures — your results depend on your content and question mix.

The AI agent

It reads your website so your team stops retyping the same answer

Point AltiDesk at your domain and it crawls, indexes and starts answering. No intent trees, no flowchart builder, no training data to prepare. When it isn't confident, it hands the conversation to a human instead of guessing.

  • Answers in your customer's language, whichever channel they wrote from
  • Include or exclude any section of your site, so it only learns what you approve
  • Suggests replies to your agents instead of sending, if you prefer a human in the loop
  • Every answer cites the page it came from, so you can check its work
Also included

The rest of the desk

Everything a support team needs on day one, not sold back to you as add-ons.

Help centre

Publish a branded knowledge base on your own domain. The AI answers from it, and customers search it before they ever open a chat.

Reports that matter

First response time, resolution rate, deflection, CSAT and agent load — per channel, per person, exportable.

Automations

Route by keyword, business hours or customer value. Auto-assign, auto-tag, escalate when a reply is overdue.

Mobile apps

Answer from your phone. Push notifications when a conversation is assigned to you or an SLA is about to breach.

Open API & webhooks

Everything the dashboard does, the API does. Push events into your own systems or build a custom channel.

Self-hosted option

Run AltiDesk on your own server, or let us run it on dedicated infrastructure in the region you need.

Why us

A support desk is only as good as the servers under it

AltiDesk is built by AccuWebHosting, which has been keeping other people's websites online since 2003. The same team, the same data centres, the same support desk you already have a ticket open with.

23
Years in hosting
10,000
Businesses hosted
24/7
Human support
99.9%
Uptime commitment
Already hosting with AccuWeb?We will set it up for you, free
Pricing

Unlimited seats on every plan. Even the free one.

Invite your whole team on any plan, including Free. You are billed for AI replies only — never for seats, and never for talking to your own customers.

Free
$0

Unlimited seats · 300 AI replies · 1 channel

Starter
$19

Unlimited seats · 1,000 AI replies · all channels

Pro · most popular
$79

Unlimited seats · 6,000 AI replies · help centre

Scale
$249

Unlimited seats · 25,000 AI replies · SLA

Compare all plansFounding 100: 50% off for 12 months

Your inbox is already full. Start with the free plan.

Connect one channel, point AltiDesk at your website, and watch it answer. No card, no sales call, live in under an hour.

Create your workspaceTalk to our teamFree forever · unlimited seats · no card